You send the username and a screenshot. We read it for free, then file the appeal through Meta's own official channels. It takes a few days.
Message us on WhatsApp or use the form. We need the username or the profile link, the platform, and a screenshot of the notice if you have one. Add the date it started and a few lines on what happened. For an ad account, add the account ID. Don't send your password or a login code.
We look at the notice and tell you straight if we'll take the case. The review is free. Details for the case are agreed with you on WhatsApp or email before any work begins.
We write the appeal and file it through Meta's own official channels. We don't stop at one form. We open support chats, send follow-up emails, and push the case hard until it gets looked at. It takes a few days.
If a hacker changed the email, say so. The old email is useful if you still remember it. The password is not.
Meta may ask the account owner for an ID photo or a short video of their face. That check is yours. We can't do a face check for you, and we don't want a passport scan sitting in our inbox.
If a weird message shows up, forward it. We'll tell you if it looks like the real Meta prompt.
It takes a few days. We write you when there's news.
We file your appeal through Meta's own official channels. We open support chats, send follow-up emails, and push the case hard until it gets looked at.
More answers are on the FAQ. Start a case on the contact page or on WhatsApp.
A screenshot of the notice makes the review faster. If you don't have one, send what the screen said.
WhatsApp us